I’m a Bank of Ireland customer, and use their online banking extensively. And it pisses me off regularly.
To transfer money from one account to another, you have to set up a ‘benificary’ on the site. The procedure was as follows; Enter all the details, then wait about 4 days for a letter to arrive in the post with a code to enter online.
Waiting for the letter to arrive means it takes ages to set up an account which is infuriating. That’s why I was delighted to see they’ve changed the policy when I logged in today, now instead of sending the code in the post, they’ll text it to you. Finally, they’re catching up with other banks online services. Great, saves loads of time.
So, I put in my phone details to register for the service. Now, to confirm my registration, they’re going to.. send me a letter.