Customer service, two words that when put together strike dread into people. It conjures images of interminable waiting and terrible automated phone systems. Heaven forbid if you have to send something back to be fixed. Have you your proof of purchase?¬†Warranty? CCTV footage of you buying the product? Good, prepare to wait a few weeks for a repair, if we decide that it’s covered by the warranty and eventually get round to fixing it.

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